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deVere Group

deVere Group

www.devere-group.com
What is your customer experience with deVere Group?

deVere Group Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • deVere Group has 1.6 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Global scope, First contact was very professional, 10 years with out service.
    Cons: High charges, Anything once they had my cash, Losing pension money to an inappropriate product.

  • Recent recommendations regarding this business are as follows: "Do not deal with this company!", "Stay Away from Devere and similar products, how many times do you need to hear this again.", "Avoid them and report", "Stay clear", "Stay far away".

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Anonymous
map-marker Cebu City, Province Of Cebu

DeVere Group - Incompetence and arrogance at the highest level

I had my policy since 2008 and had put a small amount of money aside as a college fund for my son.

At first, while i was still in Dubai I still got a couple of visits of an account manager but as soon as i left Dubai, i did not hear from Devere Group via an account manager for about 5 to 6 years while I lived in Europe. This was not a problem as I had direct access via the FPI portal to follow up on my policy.

It was until i moved to the Philippines to retire that i started to receive calls from account manager(s). Every year there was a new one and every time they wanted me to change my investment mostly with higher costs. In addition to the requests for change, they kept asking for the same information over and over again e.g. risk profile, proof of identity, etc.

even though all that information had been given in the past. In addition the account managers -i.c. Edward Mckernan, started to try to sell me life insurance???

As I was getting older, I started to ask questions on how my wife/or son could retrieve my policy in case of my death. This was such a difficult question that the account manager could not answer, so he referred me to FPI directly.

Detailed questions about my policy, cost, conditions or copy of the original policy could not be provided. So the account manager submitted a complaint in MY name without my knowledge and approval to FPI because he could not get the answers I had asked him. Next account managers were exactly the same, asking for information that was already known, and referring to FPI directly to get some answers,... The level of incompetence is increasing with every new account manager.

I even offered to set up a CRM system for them to keep their customer information! haha The last one, a John Brody, refused to answer my questions for more details before making a call, and asked me to go somewhere else.

Which I did (getting my surrender value was very smooth :) thanks to the assistant Marichu Dalugdugan).

My advice go somewhere else - Their performance, if I compare it to other financial advisers/brokers, is the worst. Customer service is non-existent and rest assured every person you get on the phone is incompetent.

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User's recommendation: Do not deal with this company!

carolyn f Fdg

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Verified Buyer
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Verified Reviewer
| map-marker Paris, Ile-De-France

deVere Group - Avoid at all costs

Contains 1 confidential file for company representatives

I was sold a product that is in now way suitable to my needs. I made clear from the outset that I di not understand the paperwork and was trusting the advise my advisor was giving, to me.

She even filled in the forms for me. It is more than clear in my written correspondance with Amanada Bloomfield that I wanted a short term low cost investment, and find myself locked into a high cost investment for 10 years. I have started a complaints procedure, I was initally just told that I had fillen in the forms so that was that. I am awaiting a reply to my second email before contacting the omdudsmun.

I see from the comments I am not the only one with this same problem. Maybe time to act deVere

deVere Group Reply:
Dear Ms Friant,
As a company providing expert independent advice, we take customer satisfaction very seriously and always aim to provide a high-quality service.
As you are aware, your complaint was fully investigated, and based on all paperwork in your and our possession last month, your complaint was found to be without merit.
Should you be able to produce new evidence, complaints can always be reviewed in light of such new evidence.
Regards,
deVere Group
View full review
Cons:
  • Advisor is dangerously bad and no support frm the company
Loss:
$5000
Preferred solution:

take my money out and refund high costs

Monica B Lla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

deVere Group - New investor sold incredibly complex and inappropriate 25-year policy

Updated by user Dec 24, 2021

Following on from the comments from Devere, I can confirm that this complaint was not originally raised in December 2021. I raised the matter to my adviser in April 2018, when he responded to one of my emails with the following excerpt "I have flagged you as having made a complaint, and the relevant team will now address your concerns." He also indicated that his manager was advised of the matter, was reviewing the correspondence and would respond.

I did not hear from either. Upon moving out of the UAE, I reduced my contributions significantly (to the minimum) and engaged a local financial adviser and tax adviser to assist me in understanding this Zurich insurance policy. It was only then that I fully understood that my fees had gone up exponentially when I agreed to increase contributions for a new initial period. It was only then that I understood that those increased fees would apply for the balance of the policy, even if I decreased my contributions.

This was never fully explained to me.As my circumstances changed (which should have been anticipated by my original adviser when I entered into a 25 year policy) it became clear that I was in the entirely wrong investment product. I asked my adviser to see if there was a way to agree with Zurich to decrease my term, but I was told there was no way, but I could pull out monies from the policy if I needed them. Yes, but I would have to to continue paying the fee (based on a contribution that was 14 TIMES more than the minimum I now paid).

My adviser has asked me to remove this review, but I will not do so until this matter is adequately resolved. Despite the view of Devere, this matter is no where near resolved.

Original review Dec 05, 2021

When I lived in Dubai, I was sold a policy so complex that it took significant time for a senior financial advisor and tax consultant in Australia to sort out what fees I was actually paying. As a brand new investor, I should have been told about the complexity and the problems with such a long-term investment.

Even as a lawyer, I did not comprehend just how convoluted and tricky the investment was. For example, I was never told that my fees would multiply exponentially when I increased my contributions. I was just told about the bonus and that I had to pay for 18 months. I should have been told that if I decrease my contributions later, my fees would still be calculated at the higher rate.

Furthermore, I raised this with my financial advisor and asked for his boss to contact me and have been simply ignored. That was years ago. They received full commission long ago, so there seems no incentive to provide customer service or to actually deal with my complaint.

If you don't know all the right questions to ask, Devere advisors are definitely not going to make sure you ask the right questions. As an inexperienced investor I needed guidance and my Devere/Acuma advisors instead just took advantage.

deVere Group Reply:
Dear Mrs.Balaski,
We are sorry your experience didn’t match your expectations. As a company, we consistently strive to reach high standards and ensure client satisfaction is upheld. We understand the above-mentioned issues only have been raised on 12th December as a form of complaint. We will immediately furnish you with our complaints procedure and ensure we deal with all of your questions in a timely manner. If you require any further assistance, please do not hesitate to contact us.
Regards,
deVere Group
View full review
Loss:
$200000
Preferred solution:

Let the company propose a solution

Kevin M Ayj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

Marketing fees

I am extremely irate with having 1% pa deducted from my pension fund (8% in total), by STM / PLL. I have requested documentation to indicate that I was made aware of this at the time of account opening and yet to receive?

I have the account opening documents and this was not disclosed to me.

Please will you advise re regulator that I can approach re PLL and STM. I plan to also go to the SA regulator.

deVere Group Reply:
Dear Mr.Mondschein,
As a company, we consistently strive to reach the high standards and ensure client satisfaction is upheld. However, we do understand that issues may arise, and we are always very willing to clear up any queries or complaints our clients may have. We noticed your post to the ‘’deVere team’’ appears to be about issues primarily related to Providence Life Insurance and STM, your provider and Trustee respectively with whom you had contracted directly. We respectfully suggest you write to these companies directly and/or their regulators.
Regards,
deVere Group
View full review
Loss:
$30000
Preferred solution:

Full refund

Coreen K Kqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DeVere Group Zimbabwe should be ashamed of themselves. Con artists who broker products and manipulate the client for their self gain. Their end game is bases on commission's

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deVere Group Zimbabwe is unscrupulous. Their existence and purpose is to conn their clients into thinking that they are guiding you into financial security!

You will be financially ruined and dare you try sort this out you will be given a generic standard response.

Dare you continue in your pursuit for the truth you will be contacted by lawyers representing devere with threats and accusations of defamation of character. lawyers with threats

deVere Group Reply:
The poster has posted such accusations before which have been denied and we simply have nothing further to add, which saves to repeat what we have said before. The poster is fully aware that her complaint has been thoroughly investigated and found to be entirely without merit.
View full review
Loss:
$40000
Preferred solution:

Everything back including the 48 months of my life and an apology for their despicable attitude

Brian E Jlm

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Verified Reviewer
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Resolved: deVere Group - Attempting to Withdraw Funds

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Updated by user Jul 29, 2021

About 2 days after posting I received emails and a couple of phone calls and the matter was resolved in a few days. The main issue for me really was the lack of follow-up from Devere with their provider and the lack of response to my emails..

Original review Jun 29, 2021

A few years ago I invested into an auto-callable fund on the investment platform. Its only a small investment worth $74,000 and it has now matured, and for 2 months Ive been trying to withdraw the funds.

Before they could refund they wanted tax status information and then employment information prior to my retirement. Ive supplied that information and then was asked for the source of funds. I replied about a month ago and supplied my pension fund statement together with details of other investments.

Since that time Ive written repeatedly asking what further information they require as their website still shows waiting for proof of funds, but Im no longer receiving responses to my emails, from the platform help desk or my financial advisor.

I find it a bit odd as Ive used Devere in previous years without issue, but Im now at a complete loss as to what to do. strhould ask that when making the investment.

deVere Group Reply:
Dear Mr.Evans,
As a company, we consistently strive to reach the high standards and ensure client satisfaction is upheld. However, we do understand that issues may arise, and we are always very willing to clear up any queries our clients may have. Kindly note deVere does not hold client funds, the investment is through a third-party investment platform. We are aware you are currently being assisted by your adviser and our platform liaison department to ensure the encashment can proceed as swiftly as possible.
Regards,
deVere Group
View full review
Preferred solution:

Deliver product or service ordered

Peter A Skr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The worst investment decision of my life.

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The worst investment decision of my life. The 2021 Stockmarket is at record high's and a 16yrs (based on their advice) old invest through Devere Indonesia the investment is at 40% of its initial value.

Is it high management fee's or bad advice? I will never know because they do not give you statements and it is very difficult for them to return correspondence. Once your money is there you will not get any management or correspondence. I am now jumping through hoops (5+ months) as they shift my file to and from office's around Asia, to retrieve a savings fund for my son education.

He is now close to graduation. So the idea of the fund was a joke. I am still wondering if I will see my money.

Devere has cost me more time and money... Stay away.

deVere Group Reply:
Dear Mr.Aquilina,
We are sorry to hear about your situation and that your experience didn’t match your expectations. At deVere Group, our aim is to provide expert advice to clients all over the world and we take complaints very seriously. We understand that the company you had invested your money with (which was not deVere), transferred your surrendered monies to you on 5th March with a full statement.
Regards,
deVere Group
View full review
Loss:
$12000
Preferred solution:

Deliver product or service ordered

Susan B Tkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total of loss of investment

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The Four Seasons Growth Plan.

A substantial Investment was made into an unregulated scheme, which was not suitable for my portfolio. I was not advised, not made aware of the risk and no communication followed during the suspension, it also appears that no action was/has been made by Devere to recover my investment.

deVere Group Reply:
Dear Mrs.Briggs,
We are sorry your experience didn’t match your expectations. As a company, we consistently strive to reach high standards and ensure client satisfaction is upheld.
It appears we don’t have any record of a complaint, therefore we will arrange for you to be contacted as soon as possible to discuss your concerns and give full details of our complaints procedure if your concerns cannot be successfully resolved.
Regards,
deVere Group
View full review
Loss:
$25000
Preferred solution:

Full refund

iain P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

DeVere sold me a 'stable' pension in defunct Strategic Growth Fund

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Like many it seems I was given misguided advice from deVere in South Africa. In particular the failed Strategic Growth Fund. This was through what was called Generali Vision and now Utmost Vision.

Having finally seen a statement today it seems my ‘Pension’ that I was being sold has lost 50% of its value in a decade.

deVere Group Reply:
Dear Mr.Pitt,
We would like to reiterate how sorry we are and extremely disappointed to hear about your experience. We are aware that you had filed a formal complaint back in 2018 and already had been contacted by the Head of Risk and Compliance, stating that deVere SA operated on a different FAIS License up to beginning of 2015. This license allowed them to sell the product you had invested in. deVere changed to a different FAIS licence and were no longer able to provide advice on your product. However you had the option to deal directly with the product provider.
Regards
deVere Group
View full review
Loss:
$10000
Preferred solution:

Apology

David C Kwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total scam

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deVere Group - Total scam
deVere Group - Total scam - Image 2
deVere Group - Total scam - Image 3
deVere Group - Total scam - Image 4

My dissatisfaction is well documented the continuous message that DeVere strive to excel in their advice is mind blowing. Are all the contributors to this site liars ?

Again I say to De Vere ,WHAT DO THE FOLLOWING WORDS MEAN TO YOU "THIS ADVICE REPORT IS VALID FOR 3 MONTHS" .

What do DeVere do ? buy very poor high commission funds 6 months after the report expired !and without any notification whatsoever quarterly reviews hav,nt had one yet even after 4 years, TAKE A LOOK AT THE ATTACHMENTS

deVere Group Reply:
Dear Mr.Chapman,
We are extremely sorry to hear you are not pleased with our service. As a company, we consistently strive to reach the high standards and ensure client satisfaction is upheld. As you are fully aware, we have already pointed out to you that your complaint had been fully investigated and found to be without merit. In June 2019 we asked you on a different platform, to supply evidence to support your allegations, which you did not. We cannot add anything further.
Regards
deVere Group
View full review
Loss:
$13000
Preferred solution:

Let the company propose a solution

Dineo M Bla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Frustrated with process of getting paid surrender value of my policy!

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I sent a request to surrender my policy on the 8th of May, I was asked to send more information which did not make sense and was from an automated email with little explanations. After several emails, I sent the required information on 13th May and I am still waiting for my funds!

It's bad enough that I have lost over $29,000 but they are taking forever to repay me whatever little they claim I am entitled to. This company is a huge scam and I will definitely warn anyone and everyone about investing their hard earned cash through one of their products. The response to m initial review proves my point, how can I not know what I am talking about. When I took this policy with Devere I was based in Dubai, not South Africa.

Devere does have offices in Dubai.

I have been contacting the Dubai office to get back my money so I know what I am talking about. Instead of asking for more information they come back with a stupid response.

deVere Group Reply:
deVere do not own any entity in SA and the client is in error, her issues are with Brite Advisors, to whom the entity was sold at the start of this year and changed its name in January.
View full review
Loss:
$29000
Preferred solution:

Full refund

Starlene Bxy
map-marker London, England

Financial Advisor

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This company accept absolutely no responsibility for their employees not honouring the promises they made when I invested the money. They offered me no advice despite the fact that they advertise themselves as investment advisors.

I still do not not know the status of the investment or whether they only exist on paper.

The local representative says he cannot advise me. No resolution at all.

deVere Group Reply:
Dear Sir/Madam,

As a company, we consistently strive to reach the high standards expected of us by our clients. Nonetheless, we do understand that issues may arise, and we are always very willing to clear up any queries or complaints our clients may have. Unfortunately, we cannot find your details as a client on our database. Therefore, would you be kind enough to make direct contact with us on clientrelations@devere-group.com to provide us with further information so that we may identify you and receive any evidence in respect of your experience?

Regards,
deVere Group
View full review
Anonymous
map-marker Hounslow, Hounslow

Conned

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Lured into 25 year deal back in 2005 for friends provident premier investment. was told they had taken over PIC who has a terrible reputation but they were nothing to do with it...Anyway paid 18x1000 pounds (minimum duration) then stopped.

The person who sold it to me moved to another company global eye (same *** and I agreed to transfer it. it then halved in value in an instant...finally withdrawn the money last year with 6 years to go. I got 4000 back after a 4000 penalty. Even though the funds increased 30% in the last 3 years the fees from friends provident made it go down (6% per year!!!).

I know lots of people who worked there after and found out their practices. half the chaps who worked there were fine and just thought it was high pressure but the products were ok. they were wrong!

Holborn assets etc all the same crap. steer clear and keep your money in the bank!

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Anonymous
map-marker Queretaro, Chiapas

Expect to Lose Money

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Imagen you put 10,000 USD in Structured Notes, After 4 years you reached 12,000 USD then I decide to close my account to received 9800 USD back, plus every month you get charged with micromanagement fees, and another 1000 different fees. Put your money somewhere else except Devere Momentum Accounts or similar products, advisors stay away ... you will lose money no questions...

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User's recommendation: Stay Away from Devere and similar products, how many times do you need to hear this again.

Sam J Var

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sunderland, Sunderland

The deVere Investment app has…

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The deVere Investment app has transformed the way 1 manage my investments. It's user-friendly interface makes it easy to navigate and invest in a variety of products, including structured product, fixed income, and ETFs.

The app provides a seamless investment experience, with all the necessary tools and information at your fingertips. What sets it apart is the exceptional customer support. They are always available, knowledgeable, and ready to assist with any queries or issues. This level of service is rare and greatly appreciate.

Overall the deVere investment app offers a comprehensive, efficient, and enjoyable investment experience. Highly recommend for all investor.

View full review
Emsley Mxj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bangkok, Krung Thep Maha Nakhon

Facing huge loss

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Having invested with DeVere for many years I enjoyed reliable if unspectacular returns, however my latest account manager (and there have been many) recommended investments that were totally unsuitable for me as a risk adverse retiree and as a result I am facing losses that currently stand at about £95,000. What should have been a fairly comfortable retirement is now going to be difficult. DeVere withdrew from Thailand and investments are no longer regulated here, a fact that they failed to mention when my account management was switched to the UAE.

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User's recommendation: Stay clear

About

Summary

deVere Group, one of the world’s leading independent financial advisories, has a truly global presence. With offices in over 100 countries serving 80,000 clients worldwide, we endeavour to offer the very finest financial advice available. By teaming up with some of the world’s largest and most trusted investment firms, deVere Group offers clients honest and secure financial planning. We strive to protect and grow the wealth of all our clients worldwide, resulting in over 10 billion funds under administration. Our impeccable training programme ensures that our global consultants are fully qualified, making deVere Group one of the most regulated IFAs in the world.

deVere Group reviews and complaints

deVere Group is ranked 676 out of 5127 in Financial Services category

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