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I had my policy since 2008 and had put a small amount of money aside as a college fund for my son.
At first, while i was still in Dubai I still got a couple of visits of an account manager but as soon as i left Dubai, i did not hear from Devere Group via an account manager for about 5 to 6 years while I lived in Europe. This was not a problem as I had direct access via the FPI portal to follow up on my policy.

It was until i moved to the Philippines to retire that i started to receive calls from account manager(s). Every year there was a new one and every time they wanted me to change my investment mostly with higher costs. In addition to the requests for change, they kept asking for the same information over and over again e.g. risk profile, proof of identity, etc.

even though all that information had been given in the past. In addition the account managers -i.c. Edward Mckernan, started to try to sell me life insurance???
As I was getting older, I started to ask questions on how my wife/or son could retrieve my policy in case of my death. This was such a difficult question that the account manager could not answer, so he referred me to FPI directly.

Detailed questions about my policy, cost, conditions or copy of the original policy could not be provided. So the account manager submitted a complaint in MY name without my knowledge and approval to FPI because he could not get the answers I had asked him. Next account managers were exactly the same, asking for information that was already known, and referring to FPI directly to get some answers,... The level of incompetence is increasing with every new account manager.

I even offered to set up a CRM system for them to keep their customer information! haha The last one, a John Brody, refused to answer my questions for more details before making a call, and asked me to go somewhere else.

Which I did (getting my surrender value was very smooth :) thanks to the assistant Marichu Dalugdugan).
My advice go somewhere else - Their performance, if I compare it to other financial advisers/brokers, is the worst. Customer service is non-existent and rest assured every person you get on the phone is incompetent.

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